Mark Summers

Background

About Mark Summers

Highly focused and passionate IT executive with a goal to help businesses drive positive client satisfaction, increased revenue, with productive and satisfied employees. IT Executive with a proven track record of leadership, ITO (Information Technology Outsourcing), operational excellence, strategic planning, and managing complex client services and delivery engagements. Strong interpersonal and relationship management skills with the ability to handle a fluctuating workload, multiple priorities, to lead, analyze, and resolve complex issues. Highly effective at building strong client, associate, and vendor partnerships, while motivating, mentoring, and developing high-performing cross-functional teams and operational support structures. Strong ability to synthesize complex legal & contractual topics and effectively communicate to internal and external collaborators to land multimillion-dollar contract amendments. Constantly contributing to the development of the organization’s strategies with a focus on agile and efficient solutions that drive service excellence and financial improvements. LEADERSHIP HIGHLIGHTS With Cerner Corporation, directed senior director-level managers and Chief Information Officer titled individuals, overseeing more than 200 associates delivering outsourced Healthcare IT services to hospitals nationwide. Oversaw complex outsourcing, IT operations, and projects ensuring optimal outcomes and improved Service Level Agreements and service delivery for hospital IT departments. Including transitioning into outsourced Cerner groups and individual project budgets averaging $10M. Worked with client CxO-level executives to establish and execute optimal staffing initiatives aligned with the unique needs of each account and specific contract. Provided hands-on client delivery support, risk analysis, and negotiations for several at-risk clients that resulted in improved relationships and partnerships, contract extension and expansion of service worth over $50M. Specialties: Client Services Excellence, Leadership, CxO Client Relationships, Outsourcing and globalization, Operations Management, Managed Services, Process Improvement, Strategic And Tactical Planning, Governance, Project Management and PMO, Large Implementations, Negotiations, Contracting & ITO Sales, Vendor Relations, Financial Optimization, Technology Expertise, Contract Management, Superior written & oral communication