Mark Taliana

Background

About Mark Taliana

A seasoned professional with a 30-year career in the financial services industry. Capable in managing different Teams and processes mainly Project Management, Operational Risk, Customer Service, Contingency Planning and Process re-engineering In all areas I have worked to ensure that tasks, processes and projects are delivered in due time frames as per Service Level Agreements and deadlines Always on the lookout to simplify internal processes through the elimination of non-value adding work in order to achieve better streamlining of processes within the various functions and teams and be more cost effective. Always open to accept new ways and methods and the use of various digitised systems to achieve desired results Worked in Operational Business Risk in carrying out regular checks and tests to ensure that business procedures and controls are in place and effective. Gaps identified were mitigated through the implementation of new or additional controls and ensure their follow-up and continuity. Experience in Managing Teams who service both internal and external customer requests related to commercial and personal customers. Governance and oversight for foreign counterparts to ensure that work processed is correct and up to the required standard and within the PLA Agreements. Managed team that processes Online On boarding applications for new to bank customers. Responsible that the correct ID & V checks are carried out and that customer profiles and accounts are in place for successful applicants. Successfully managed this process to be offshored Experienced in driving initiatives to streamline processes through processing and outsourcing / offshoring of processes with all the required documentation. Currently working as a Client relationship manager with a tech company. Ensuring that the customer requests are being handled in a timely manner and any issues the client may have are addressed accordingly. I am an open minded person who strongly believe in Team work and loyalty in order to achieve the required results and expectations