Mark Trepanier

Background

About Mark Trepanier

I’m a Salesforce Consultant with experience on enterprise projects as an Implementation Specialist/Administrator and working in Incident Management. I have over 10 years of experience managing client relationships in military and civilian environments, including recruiting, retention, and personalized client guidance. I’m an open communicator, energetic leader, and dedicated to lifelong learning to expand my knowledge base and experiences. My more recent project responsibilities have included: Project Scope: Administrative Project Technology Role: Implementation Specialist • Maintained a perpetual global incident management system with strict SLA compliance. • Managed the addition and removal of users and dealer entities and their affiliations to locations across the globe. • Collaborated with multiple teams to ensure that users and dealers would be able to access the system, seamlessly inclusive of related data from API-connected external systems. • Implemented timed ticket conclusion to ensure that the team did not experience ticket backlogs and supported consistent timely processing of tickets. • Created and dispersed vital reports to project management and shareholders on a regular basis. • Mitigated risk through attentive monitoring of multiple related programs, to preemptively resolve problems before customers needed to create tickets for them.