Mark Ullman

Background

About Mark Ullman

PROFESSIONAL SUMMARY System Administration: Active Directory, Windows 2008 Enterprise server, Windows 2012 Server, Windows 2016 Server, VMWare, Basic NetSuite and SAP administration, ShoreTel VOIP phone systems, MS Office 365 administration, MS Exchange 2010, IIS, secure document and file storage, product support, special projects, maintenance, technology planning, disaster recovery planning, system backups. Desktop and laptop support. Helpdesk support, use of Citrix GoToMeeting and Cisco WebEx for remote support. Server Administration: 7 years of Windows 2008, 3 years of Windows 2012, 1 year of Windows 2016 administration including moves, adds, changes of users, troubleshooting Active Directory accounts, DNS, DHCP, LDAP, services, setup trusts, user profiles and group policies. Moved Windows servers to VMWare virtual environment. Documentation: Process documentation, processes, Visio network diagrams, maintenance instructions /directions, user manuals, disaster recovery plans. Expert at documenting complex situations, resolutions, and projects. Project Support: Team coordination, work with project managers on quarterly system audits, schedules task assignments for teams, run pre-project meetings and post-mortem meetings, and project follow-up. Troubleshooting: Expert level problem solving, Windows servers and desktops diagnosis/resolution and repairs.