Mark van der Hulst

Background

About Mark van der Hulst

I assist business leaders in not only meeting but exceeding their goals. Clients and business owners enjoy working with me because I coach them and their team(s) in the selection of the best services and resources for their business operations. I am an analytical and technically-sophisticated professional with substantial experience in customer success/satisfaction, continuous process improvement, operational leadership, and performance enhancement through strategic vision. I have strong background in drafting and executing new policies, creating SOPs, conducting research, and implementing new systems and methodologies. I am adept at identifying and isolating business and technical challenges, as well as devising solutions to resolutely mitigate issues. I have strong communication skills, able to build relationships and manage competing demands result in the achievement of challenging goals. Below are some of my key accomplishment that I have attained:~ Enabled the delivery of 99.99% uptime on over 300 customer cloud environments.~ Ensured the delivery of 23% operational improvement in travel assistance business line through executive coaching and mentoring Lean Six Sigma employees.~ Secured 20% in savings which equates to $1M by creating new approaches in healthcare delivery.~ Offered a productivity metric and forecasting’s to executives to make proper staffing decisions.