Mark Wheeler

Background

About Mark Wheeler

Customer Success | Onboarding | Product Coaching Double M.A-level educated professional in education and theatre seeking roles in customer success, onboarding, or product coaching. Dedicated and empathic team player with experience teaching English Language Arts and theatre production, as well as executing operations for various nonprofit and government entities. Skilled musician and lifelong learner. CORE COMPETENCIES AND ACHIEVEMENTS • Saas Skills. Tessitura, Cayuse, Google Workspace, Office 365, PowerSchool, LinkIt, Canvas, CommonLit, Schoology, Canvas, Go Guardian, Nearpod, Pear Deck, Quizizz, Freckle, ParentSquare, Blackboard, and Zoom. • CRM Skills. Salesforce Trailhead Explorer. • Data-Driven. Consistently use test score data from LinkIt, Freckle, and Common Lit to evaluate student progress in regular and special education capacities. On two quarterly LinkIt tests, 56% of students improved or maintained scores on Form A-B. • Versatile. Taught in public, private, and charter schools at the K-12 level as well as community college. Additional operational experience in nonprofit theater and historical sites and the public state parks system. • Customer Oriented. Significant experience customizing service delivery and resolving conflicts in multiple industries. Able to improvise solutions in real-time. • Arts and Music Professional. Extensive live performance experience as an actor and musician.