Mark Yasika
Sr Manager of Digital Operations at Lumen Technologies
Based in New York, United States
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Seniority
Manager
Department
Operations
Location
New York
Industry
Telecommunications
Company size
50K
Contact information
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m•••••••@lumen.com
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Background
About Mark Yasika
A senior manager that focuses on the customer experience. Using metrics based management, instills a culture of continual improvement in customer facing, and operational teams. In addtion, teams are made aware of thier impact to financial performance of the company and how they help drive revenue. Holding a strong belief that the customer deserves the best support, and an honest relationship. Strong Experience in Technology, and Telecom, providers having managed Service Delivery, Service Assurance, and other customer support teams.
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