Markita Bailey
Front Desk Staff at Holiday Inn
Based in Glasgow, United States
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Seniority
Staff
Department
Operations
Location
Glasgow
Industry
Hospitality
Company size
8.8K
Contact information
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m•••••••@ihg.com
Phone
5 credits+1 ••• •••• ••••
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Background
About Markita Bailey
Working in hotels since I was 20 years old mainly at the desk. i currently work at one now. I Iove my job and the people I work with just looking to spread my wings out from thes hotel life. At my current and previous jobs I answer the phones. I either handle the call or switch them to the correct person for assistance. I process credit cards, cash, and direct bills. I check in and check out guests along with making or cancelling reservations and emailing receipts from previous stays. I work with Microsoft Office suite programs, handle small guest complaints. I am the Loyalty Champion of my hotel which makes me the highest ranking front desk clerk and responsible to lead and guide not just my front desk but all other employees to show their best in true hospitality.
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