Marko Mustonen

Background

About Marko Mustonen

Email: marko.mustonen at zoho dot eu PROFESSIONAL PROFILE: I am an experienced information and service management professional with years of leadership experience. I am customer-oriented and I have excellent interpersonal and communication skills. I’m actively searching ways to improve both my personal contribution as well as processes and tools to increase efficiency and avoid waste. I would describe myself as a systematic, transparent and accountable person. COMPETENCES- IT management as well as development of IT management related services - Digitalization, data driven process development and quality (Lean Six Sigma)- Customer and service management (ITIL)- Information security and data protection (Comptia Security+)- Project and change management (ScrumMaster)- Supplier and vendor management - Information and content management, e.g. strong experience of document management - IT infrastructure solutions and application management - Identity and access management solutions and processes CHARACTERISTICS- Accountable and responsible with a passion for customer service - Strong problem solving capabilities with a curiosity to continuously learn new - Systematic, fact based and result driven decision maker - Quality focused, desire to improve things and avoid waste with attention to details - Quickly adapts new technologies and tools - Illustrative training, coaching, presentation and documentation skills - Experienced in international business environment as well as virtual teams - Ability to work naturally both as a team member and independently AVAINSANAT: tietohallinnon johtaminen, digitalisaatio, business IT, muutosjohtaminen, tietohallinto, tiedonhallinta, palvelunhallinta, asiakaspalvelu, sisällönhallinta, dokumentinhallinta, tietoverkot, tietoturva, käyttäjähallinta, pääsynhallinta, projektinhallinta, toimittajahallinta, alihankinta