Markus McClain

Background

About Markus McClain

Hi, I’m Markus McClain – a Customer Experience Partner with a passion for building brand loyalty and fostering meaningful customer relationships. Indiana University Bloomington graduate (Go Hoosiers!), originally from New Orleans, now thriving in New York City. Career Journey: At Peloton Interactive, I progressed from front desk to Studio Concierge and then to the Community Experience team. I played a key role in scaling VIP services and executing memorable gifting campaigns during Peloton’s rapid growth. Current Role: At Get Joy, I deliver exceptional service to pet parents, helping them care for their companions. My expertise in customer experience, relationship management, and social media helps build strong community connections. Beyond Work: In my free time, I enjoy New York’s vibrant arts scene, often attending performances at Lincoln Center. What Others Say: Known for adaptability and a detail-oriented approach, I excel in communication, problem-solving, and teamwork to drive positive customer experiences. Skills: • Office & Workspace Tools: Microsoft Office (Excel, PowerPoint), Google Workspace (G Suite) • Languages: Fluent in German • Writing & Content: Copywriting, Content Management System (CMS) • Customer Relationship & Experience Management: Customer Relationship Management (CRM), Customer Retention, Customer Satisfaction, Customer Experience, Communication, Relationship Management, Zendesk, Salesforce • E-commerce & Platforms: Amazon Seller Central, Yotpo, Meta Business Suite, Shipstation, Shipwire, Zingfit • Social Media & Community Management: Facebook, Instagram, Twitter, Social Media Management (ListenFirst Media, Khoros Care), Community Engagement & Growth, Public Speaking • Technical & Analytical Skills: Data Analysis, AI Tools, Trend Identification & Analysis, KPI Setting & Tracking, Looker • Project & Team Management: Project Management, Monday, Problem-solving, Training and Onboarding, Upselling and Cross-selling, Team Management, Technical Skills, Industry Knowledge • SaaS & Subscription Expertise: Software as a Service (SaaS), DTC Subscription Services, Recharge, Shopify, Stripe Interests: Marketing & Operations, Content Production, Film, Visual & Performing Arts, Tech, Entertainment, Sports, Personal Finance