Marlo Gorran
Assistant Manager at Hermès
Based in Naples, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Naples
Industry
Retail Luxury Goods and Jewelry
Company size
19K
Contact information
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m•••••••@hermes.com
Phone
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Background
About Marlo Gorran
Customer-centric leader, building, training, and leading teams to deliver world-class guest experiences aligned with brand image and standards. Cultivate relationships with community members, leveraging outgoing personality and listening skills to connect with diverse individuals, convey appreciation, reverse customer dissatisfaction, and solve problems with creative solutions. Manage daily store operations, maximizing profitability while providing outstanding customer service. Create and implement store/account plans, develop strategic partnerships, and support colleagues at all levels. Operations | Team Leadership | Sales Generation | Policies & Procedures | Employee Retention | Payroll | Store Relocation/Renovation | Recordkeeping & Reporting | Luxury Fashion Industry | Staffing & Scheduling
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