Marlon Carrillo
Customer Support Manager at Imprivata
Based in San Jose, Costa Rica
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Seniority
Manager
Department
Customer/Client Service
Location
San Jose
Industry
Software Development
Company size
1.2K
Contact information
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m•••••••@imprivata.com
Phone
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Background
About Marlon Carrillo
Experienced Technical Support Manager with 16 years of expertise in IT technologies, specializing in Incident Management, Customer Service, and Escalation Management. Adept at coordinating escalation processes, promptly engaging resources, and maintaining high levels of customer satisfaction, relationship, and operational excellence. Proven leadership, communication, and interpersonal skills with a track record in proactive problem-solving and effective collaboration.
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