Marquez King
Customer Resolution Specialist at Servicemac, Llc
Based in United States
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Seniority
Staff
Department
Customer/Client Service
Location
United States
Industry
Financial Services
Company size
411
Contact information
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m•••••••@servicemacusa.com
Phone
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Background
About Marquez King
As a Customer Resolution Specialist, I apply my 7+ years of experience in mortgage services, lending, banking, and technical support to provide timely and accurate responses to escalated inquiries from various areas of business. I also perform research analysis to identify emerging trends and opportunities for process improvement within my support area. I have a strong background in Research analysis, Financial information review, Mortgage lending and Sub-servicing, Technical support, Fraud verification and Customer service, which enables me to handle complex and sensitive cases with professionalism, efficiency and accuracy. I manage a pipeline of casework and tasks, and collaborate with various departments to maintain process base and organization expectations. My goal is to utilize my skillset, experience, and work ethic to take the next steps within my career to grow into Leadership
Decision-makers
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