Marqueztyrell Kincade
Field Operations Support Manager, Premium Brands at Ihg Hotels & Resorts
Based in Washington, United States
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Seniority
Manager
Department
Other
Location
Washington
Industry
Hospitality
Company size
19K
Contact information
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m•••••••@ihg.com
Phone
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Background
About Marqueztyrell Kincade
I am a Field Operations Support Manager for Premium Brands at IHG Hotels & Resorts, where I leverage my six years of hospitality industry experience and my certification as a Hospitality Revenue Manager (CHRM) to enhance the performance and quality of over 20 hotels across various brands and markets. My core competencies include front office management, revenue optimization, brand standards compliance, customer service, and team training and development. I have created and implemented standard operating procedures, trained front office managers and team members, and filled in shifts as needed for several hotels, including Sonesta, Sheraton, Royal Sonesta, and Rand Tower. I have also received multiple certifications in customer service, handling abusive customers, and CPR. I am always eager to learn new skills, explore new opportunities, and collaborate with diverse and talented teams. My goal is to enhance the guest experience, drive loyalty, and contribute to the growth and success of IHG.
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