Marron Miyambo

Background

About Marron Miyambo

I am a dynamic and results-oriented banking professional with over 5 years of proven success in sales, customer experience, digital transformation, and IT project coordination. I hold a Bachelor of Arts in Economics and Masters of Business Administration with certifications in Financial Modeling Valuation Analysis (FMVA®) I have consistently delivered value across banking operations by: Driving sales growth and cross-selling, achieving revenue increases of up to 25% through relationship management, needs-based selling, and lead conversion. Spearheaded major digital initiatives like the SME App Phase 2, Calypso UAT, and the rollout of 44 Deposit-taking ATMs, accelerating digital banking adoption and operational efficiency. Achieved a 95%+ complaint resolution rate, enhancing customer satisfaction and loyalty. Supported seamless internet banking migrations and leading high-impact training that improved digital engagement and team performance. Being recognized as a Customer Service Champion nominee (CICM-Zambia) for outstanding service delivery. With a strong foundation in strategic management, risk and compliance (KYC/AML), and market research, I combine analytical thinking with interpersonal skills to solve problems, exceed targets, and build lasting client relationships. I'm passionate about using technology, strategy, and customer insight to create real impact in the financial services sector.