Marshal Harry
Team Lead Manager at Synchrony
Based in Hyderabad, India
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Seniority
Other
Department
Other
Location
Hyderabad
Industry
Financial Services
Company size
16K
Contact information
Reveal Marshal's email and phone
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m•••••••@synchrony.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Marshal Harry
• A versatile Customer Service Manager with nearly 15 years of experience in IT/ITES/ Banking / BPO Industry • Serviced Clients like PayPal Inc Amazon GAP Inc/ • Expertise in training and upskilling agents. • Well-versed in handling calls and applications of customers service • Thorough knowledge of credit card products and services offered by the globally. • Ability to take up initiatives for portfolio and organization. • Managing teams of up to 35 agents in the current role. CERTIFICATIONS • Certified in“Effective Coaching Skills Program • Certified in “Train the Trainer” Program • Certified in “Managing Coaching” Skills Program • Certified in GPTW (Great Place to Work) Manager Certification
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