Marshall Estes

Background

About Marshall Estes

I turn complex tech products into clear wins for customers and revenue teams alike. For the past five years, I’ve managed 90+ publisher and institutional accounts at RedShelf, growing my largest client by 52% YoY and guiding a $9.5 million book of business to record retention and NPS. I thrive at the intersection of relationship building and data: mapping client goals to product value, spotting upsell opportunities, and translating feedback into new features that stick. Before joining account management, I orchestrated global training and workforce management programs at Groupon. Balancing service-level targets with agent development taught me two things: every detail counts, and processes scale growth. Those lessons helped me increase the acquisition of new clients by 75% at RedShelf and accelerate time to value for new partners What drives me? Client Success – long-term partnerships built on trust and measurable impact Process Optimization – playbooks that remove friction and free teams to innovate Growth Mindset – digging into KPIs to uncover expansion and efficiency wins Let’s connect if you’re looking to grow customer relationships, revenue, or just swap ideas on scaling client success programs.