Marta B.
Senior Customer Success Manager at Cowboy
Based in Italy
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Seniority
Manager
Department
Customer/Client Service
Location
Italy
Industry
Computers and Electronics Manufacturing
Company size
238
Contact information
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m•••••••@cowboy.com
Phone
5 credits+39 ••• •••• ••••
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Background
About Marta B.
Senior Customer Success Manager | People Leader | Culture Connector Relentlessly customer-centric and driven by the belief that every interaction is an opportunity to create value. As a Customer Success Manager, I lead and train a talented team of 20+ in Belgium—including 2 team leads—with a clear mission: put the customer first, think outside the box, and deliver service that not only solves problems, but creates brand love. A global citizen with a passion for people and politics, I've lived in 7 countries and visited over 40, building a strong foundation in cross-cultural understanding and empathy. My multicultural journey fuels my ability to mediate, connect, and lead with impact. Language enthusiast and communication geek: I fluently speak Italian, English, French, German, Portuguese, Spanish, Lebanese Arabic—and yes, even JavaScript! Languages are more than a skill—they’re a window into how people think and feel. Whether it’s coaching a team, building processes, or bridging cultural gaps, I thrive at the intersection of human connection and operational excellence.
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