Martin Lambert

Background

About Martin Lambert

I graduated with high honors from Carleton University and have over 15 years contact experience. Seven years of this experience is in workforce optimization. Additionally, I have 7 years insurance experience. In 2015 while working at Shaw we had “The Great Storm of 2015”. Over people were affected by a power outage. The night of the storm I was the National Lead. It was my role to provide direction, leadership and management for 7 contact centers. The resulting call storm resulted in more than double the forecasted call volume. However, we maintained a service level of 85/120 and 85/300. In 2018 When I was promoted at Economical Insurance my leader wrote: “I would like to thank and recognize Martin for the work and foundations he has put in place with the Region and for his partnership with the leadership teams. Also, I would like to mention the work Martin has done in collaboration with the other Regions to help assist claims meet our service targets. Martin is always approachable for the staff and hungry to support improvements with our teams and service matrix”.