Martin Mans

Background

About Martin Mans

Versatile product management professional with 6+ years’ experience working in product development, product strategy, ownership and product marketing in an Agile Environment • Highly-skilled leader and strategist that fosters collaborative and supportive team environments • Proven track record of execution, working in agile and waterfall development, and successfully launching 30+ products and bringing them to market • Demonstrates strong communication and presentation skills, ranging from delivering key strategic vision presentations for customers and partners • Visionary and advocate for innovation with exemplary personal skills • Exceptional research skills, bringing business and market acumen with ability to translate into strategy, business benefits and quantitative-based analysis • Passionate about learning and problem solving • Championed and built an IVR system which reduced the number of incoming calls from customers looking for local repair centers by 24.3% • Improve the IVR Utilization rate for Barclaycard by implementing a state of the art Speech IVR and predictive routing focusing on self-service application and the customer experience by reducing 950K incoming calls to the contact center with a cost savings of $2.4M annually