Marvis Jones
Customer Experience Account Manager at Ingersoll Rand
Based in St. Louis, United States
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Seniority
Staff
Department
Customer/Client Service
Location
St. Louis
Industry
Industrial Machinery Manufacturing
Company size
15K
Contact information
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m•••••••@irco.com
Phone
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Background
About Marvis Jones
Accomplished Call Center/Operations Manager with over twenty years of experience in call-center management, performance management, business development and customer retention with a proven record in creating and monitoring performance, streamlining operations, turning around under-performing areas, implementing team building strategies, adhering to policies and procedures and establishing controls in order to surpass goals and set the pace for superior performance and customer satisfaction. Specialities: Contact Center Management Client Management Team Leadership P&L, Sales Strategic Planning Business Process Quality Assurance Performance & Change Management Relationship Management
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