Mary Ann Gilbert

Background

About Mary Ann Gilbert

Excel at developing customer rapport and diplomatic solutions to customer concerns.• Experienced in developing relationships with vendors and universities.• Excellent verbal/written communication skills with demonstrated ability to articulate relevant information in an organized and concise manner.• Worked cooperatively with staff to ensure timely processing of work assignments.• Past experience includes working in different positions in the electronic publisher industry performing customer service, marketing, sales, editorial, data processing and records.• Working experience in a manufacturing environment handling different shipping responsibilities including the resolution of customer issues.• Experience in all aspects of general office administration and procedures.• Proficient in the use of different PC and mainframe software programs: MS Word, Excel, Outlook, Documentation, Exodus, DAFT, Datrix, EBS and Morningstar. • A self-starter, known for being energetic, determined, dedicated and diligent. Excellent ability to work with different personalities.