Mary Biskner-Bourin

Background

About Mary Biskner-Bourin

Versatile Senior Manager leveraging strong leadership, operational and communication skills to organize andadminister customer service platforms, set critical priorities, maximize impact and navigate value-addroadmaps in consumer-facing industry sectors.My career showcases my deep talents in organizing and directing numerous programs, projects andmethodologies to ensure operational excellence, supporting new product launches and continually enhancecorporate performance.High-value Operations Manager and Project Leader providing process innovation, supporting business/clientstrategies and streamlining matrixed organizations.Solid expertise in analyzing and executing multiple engagements with consumer and commercial clientsthrough requirements gathering, resource allocation, benchmarking and timely troubleshooting.Adaptable leadership approach that involves working closely with thought leaders, cross-functional teams andmultiple departments to coordinate growth strategies, facilitate important projects, resolve process issues andimplement innovative platforms.Hands-on background in leading organizational restructurings, comprehensive change management andefficient turnarounds reflecting business savvy and technology know-how and liaising with strategic partners tonavigate cost-effective and frictionless integrations.Multi-faceted self-starter with an intense passion to succeed in any endeavor with an inherent ability to identifyand remove barriers to operational excellence and customer satisfaction– all the while, nurturing teams of topperformers and creating an inclusive work environment.Deep talents in developing and delivering workable solutions that fuel enterprise success with a proven recordof harnessing a wide range of resources to meet changing market needs and programs requirements.Regularly commended by C-suite executives, professional peers, thought leaders and direct reports for earningand maintaining an outstanding reputation for meeting the strategic/tactical goals and objectives in time-sensitive settings.