Mary Brisson

Background

About Mary Brisson

DIRECTOR OF CUSTOMER SERVICE - Serve as member advocate/member support, as well as an on-site resource to identify cost savings initiatives while maximizing GPO programs and resources. To ensure the timely and accurate completion of all member questions or concerns surrounding daily activities of healthcare department directors. In conjunction with the supply vendors, work to create contract announcements and marketing materials to disseminate. Coordinate and oversee vendor, member, and/or contract category audits, and vendor business review meetings to guarantee correct data is received. SUPPLY CHAIN ASSOCIATE - • Assist with contract management. Responsible for research of potential new vendors, review of vendor contracts, developing contract face sheets; disseminating information to members at various levels within the facilities; uploading contracts into web-based platform; monitoring contract changes, including price, sales representation, terms, etc. • Participate in vendor meetings and discussions. • Conduct business review meetings with contracted vendors. • Research products and services under contract comparing to prospective vendor offering. Prepare analysis of benefits in contracting with new supplier. • Responsible for contract audits. Maintain monthly statistics of volume and revenue by specific contract for each member facility. Review trends and anomalies and report to staff. Continue monitoring until discrepancies are resolved. • Work with Revenue Recovery Team to conduct semi-annual audits of reported volume and revenue. • Responsible for dissemination of all communications/emails to participating members. • Provide customer service to members. • Monitor online contract activation and follow-up with reminders accordingly. • Manager of the Iroquois Employee Services Program, an online discount program for healthcare employees. Serve as the liaison to our vendor partner. Provide customer service to facilities and to individual employees when issues arise. Manage all ESP communications and create monthly and vendor promotional ESP newsletters. • Recruit entities for membership into the group purchasing program, and employee discount program. MEETING PLANNER SPECIALIST - Meeting Planner working closely with several health care groups including nursing, human resources, information officers, medical directors, etc. Coordinate all aspects of meetings from registration, venue, travel arrangements and menu.