Mary John
Account Director at Aptly Technology Corporation
Based in Hyderabad, India
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Seniority
Director
Department
Sales & Business Development
Location
Hyderabad
Industry
IT Services and IT Consulting
Company size
241
Contact information
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m•••••••@aptlytech.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Mary John
I’m a seasoned Operations and Technical Support Leader with over 17 years of success driving business performance across IT services, BPO, Supply Chain, and HR Operations. As a PMP-certified Project Manager and Certified Scrum Master, I specialize in leading global teams, managing complex projects, and delivering seamless support experiences that elevate customer satisfaction and operational efficiency. My expertise spans cloud transformations (Azure), service delivery excellence, escalation management, and strategic planning. I thrive in fast-paced, high-compliance environments where innovation, agility, and proactive leadership are key to success. Throughout my career, I’ve led diverse teams of 40 to 150+ members, navigated critical escalations, and implemented process improvements that have consistently driven measurable cost savings and performance gains. I’m passionate about mentoring future leaders, fostering collaborative cultures, and aligning operational goals with business strategy to deliver value to clients and stakeholders. Let’s connect if you’re interested in discussing how I can help your organization achieve world-class support and operational excellence jayapradha.johnm@gmail.com
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