Mary Swift

Background

About Mary Swift

Technical publications manager with over 15 years' experience helping users get their jobs done swiftly. I thrive on providing the right information at the right time, improving customer success, and building trust with customers. My team and I create docs that are highly accessible and easy to understand. Experienced in today's fast-paced, agile environment with a demonstrated ability to keep pace with aggressive deadlines. With over 15 years of writing, editing, and management experience at technology giants such as Dell-EMC and Documentum, plus SaaS super stars such as Taleo, my skills range from hands-on and tactical to visionary and strategic. In my current role as Tech Pubs Manager, I manage a team of up to four technical writers with varying skill-sets, from API and developer-level writers, to entry-level writers. Specialties: XML, DITA, oXygen, Arbortext Epic, single-sourcing, Pendo in-app messaging, FrameMaker, Confluence, Jira, online help, Camtasia, videos, end-user advocacy, collaboration, mindful leadership, Documentum, content management, agile software methodologies, scrum teams, coaching and mentoring, style guides, and much more. Be sure to check out my recommendations from direct-reports, managers, and peers.