Mary Wahl
Senior Manager of Business Intelligence - Finance Value and Home Fp & a at Verizon
Based in Chicago, United States
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Seniority
Other
Department
Other
Location
Chicago
Industry
IT Services and IT Consulting
Company size
102K
Contact information
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m•••••••@mycareer.verizon.com
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Background
About Mary Wahl
Twenty-nine years experience in the telecommunications field. Expertise includes Call Center Systems, IVR Support, Call Routing, Wireless Networks, Mobile Voice and Data Networks (Cellular) and Intraday Management. Also has expertise in analysis and reporting systems including Teradata, SQL Cisco CUIC, GPC and BI tools (Tableau,Qlik Sense). CAPM and VLSS Green belt certified. Point of Contact National Customer Service Reporting and Analytics. Previous Point of Contact for for Call Delivery Analytics and Strategy, Business and Government Operations Center, Strategic Partner Channels and Midwest Area and Artificial Intelligence Metrcs
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