Marzena Surma

Background

About Marzena Surma

With over 5 years of experience in the IT industry, I have developed strong customer relationship management skills and a versatile set of soft skills that enable me to thrive in various work environments and effectively handle stressful situations. I excel at fostering professional relationships in a B2B setting and bringing people together to collaborate seamlessly. I find satisfaction in tackling challenging tasks daily and continuously honing my skill set to enhance performance. Key Skills and Expertise: Customer Success Management Client Management Account Management Negotiation for Cooperative Terms Identifying and Implementing Optimal Customer Solutions Tailoring Solutions to Meet Customer Expectations and Needs Cultivating and Strengthening Customer Relationships Providing Exceptional Post-Sale Support Efficiently Managing Multiple Tasks in a Fast-Paced Environment Commitment to Best Practices and Process Improvement Effective Communication Skills Goals: Enhance knowledge and skills within the IT service domain Align with an organization fostering assured career growth and professional development Continuously improve knowledge and professional experience in the IT field Encourage creativity, idea sharing, and collaborative teamwork while striving for excellence in every delivery, emphasizing customer success over sales targets.