Masami Misawa

Background

About Masami Misawa

With more than 30 years of experience and deep knowledge in the card and payment industry, I have a proven track record of driving growth, profitability, and customer satisfaction in both B2C and B2B segments. My core competencies include strategy planning, business development, competitive analysis, presentation skills, and stakeholder management. As a Senior Vice President and Head of Commercial Cards Operations TTS Operations at Citi, I lead the delivery of innovative and efficient solutions for corporate and institutional clients across the globe. I have successfully increased cashless sales volume, expanded card merchants, designed fee structures and incentives, and formed alliances with public-private partners. I have also won multiple awards and recognition for my performance and leadership, such as the Star Employee at UnionPay International and the Management Committee Member at Sumitomo Mitsui Trust Club (Diners Club International). My mission is to leverage my strong network and ability to work well with clients and colleagues to deliver value-added services and solutions for Citi and its customers.