Masato Okabe

Background

About Masato Okabe

SUMMARY OF EXPERIENCE Customer-focused and results-oriented Management Executive with over 30 years of experience in a multinational company. Achieved a record of operational excellence by delivering effective customer service operations with sustained revenues, partnership management, business development, strategic planning, and transformation. Proven people and business management skills, with over 20 years of experience building long-lasting relationships with clients, partners, and colleagues. Utilized strong communication skills to establish trustful relationships with partners, clients, and organizations to achieve goals.*5 years + of experience in overall management as the representative director of the Japanese branch of a BPO service provider.*Over 20 years of hands-on experience in partnership management and contact center management (multichannel) in the financial and BPO service industries.*Expertise in contact center management (BPO service provider), direct marketing, and operations of insurance and various warranty products, with a solid record of contributions in a wide range of B2C and B2B industries.*20 years of experience in multiple vendor management, including contact center agencies.*13 years of experience in business development, particularly in insurance product marketing.*17 years of experience in financial institutions, covering general warranty products, insurance *direct marketing, and business development.*Over 13 years of hands-on customer service and safety management experience in the airline industry.