Masika MacOn

Background

About Masika MacOn

As a Client Relationship/Operations Manager at Norwood Economics, I have been applying my skills and certifications in business administration, management, and personal branding to enhance the efficiency and quality of the company's operations and client services. I have over seven years of experience in various roles related to contract management, order management, sales operations, and account management, working with different systems and platforms such as Salesforce, Mulesoft, Zendesk, and QuickBooks. My core competencies include creating, streamlining, improving, automating, and documenting business processes and procedures, generating and issuing reports and invoices, reconciling the books, auditing files, scheduling meetings, providing administration of the company benefits, organizing staff training sessions, and reviewing and completing monthly compliance tasks. I also excel at maintaining and fostering positive and professional relationships with clients, providing them with knowledge and support, following up on documents and deadlines, and resolving issues and queries. I am passionate about delivering exceptional customer service and value, and contributing to the growth and success of Norwood Economics.