Mason Everson

Background

About Mason Everson

From Customer Service to Operational Excellence: Empowering Teams and Streamlining Processes With over five years of experience in operations and three years in team leadership, I’ve progressed from a customer service representative to the branch manager of Gaia Flooring’s Seattle distribution center. This journey has provided me with a comprehensive understanding of B2B sales, logistics, and operational efficiency. Proven Impact: In my current role, I lead a dedicated team of five associates, two in customer service and three in warehouse/driver operations. I’ve assisted with the implementation of initiatives that reduced order fulfillment time by 30% and increased operational efficiency by 25%. In 2024, our branch played a pivotal role in supporting our two territory managers, achieving six consecutive months of growth, including two record breaking months for the year. A key part of this success involved authoring two Process Guides (PGs) and one Standard Operating Procedure (SOP), which have become integral to our daily operations. Beyond my responsibilities in distribution management, I'm passionate about independently assisting small and startup companies in formalizing their internal processes and procedures. I understand that clear SOPs and well defined workflows are vital for long term growth, and I aim to help founders build that foundation. 🤝 Let's Collaborate: If you're a small business owner looking to streamline your operations, I’d be delighted to collaborate. And if I’m not the right fit for your specific needs, I will gladly connect you with professionals who can help achieve your objectives. I believe in helping, even if that help means connecting you with the right expert. Let’s connect here or reach out directly at eversonmason@outlook.com