Verified recordSoftware Development

Massimo Caracciolo

Customer Success Account Manager at Microsoft

Based in Rome, Italy

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Seniority

Staff

Department

Customer/Client Service

Location

Rome

Industry

Software Development

Company size

227K

Contact information

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m•••••••@microsoft.com

Phone

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+39 ••• •••• ••••

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Background

About Massimo Caracciolo

I'm passionate about Technology and Innovation, currently Customer Success Account Manager at Microsoft. I am dedicated to Ministero dell’Economia e delle Finanze (Italian Ministry of Finance) one of the top strategic Customers of Microsoft Worldwide. Customer Success Manager with 20+ years of experience in delivery management, working for top Italian customers in different industries, like Telecom Italia, Poste Italiane, ENEL, Ferrovie dello Stato, Ministero della Difesa and Ministero dell’Economia e delle Finanze. My relevant experiences include: • Change Management, Program and Project Management in complex scenarios • Build strong relationship with CxO, IT Manager, and Business Decision Makers • Delivery excellence and continuous improvement • International cross functional teamwork (services, sales, and partners) • IT proficiency in mainstream technologies: Cloud, Mobile, IoT, Big Data, Security, Application Development, CRM, and DBMS.

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