Massimo Moro
Director of Customer Success at Hp - East & Central Europe at Hp
Based in Milan, Italy
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Seniority
Director
Department
Other
Location
Milan
Industry
IT Services and IT Consulting
Company size
140K
Contact information
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m•••••••@hp.com
Phone
5 credits+39 ••• •••• ••••
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Background
About Massimo Moro
I am a customer-oriented business professional with extended knowledge in end-to-end international service delivery management, proven abilities in communication, customer relationship mgmt and business acumen. I empower and enable teams to deliver maximum value. Summary of Qualifications • Master’s degree in electronic engineering • 20+ years of end-to-end customer Service Management • Managed international teams up to 200 people (across countries incl. nearshore hubs). • Intense customer service management • Service Delivery ITIL 4 foundations certified • In-depth Business Acumen • Advanced Service Financial mgmt. • Strong advocate in process improvement & automation
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