Massimo Rosati
New Product Introduction (Npi) Customer Engineer in Fixed Access Network at Nokia
Based in Ciampino, Italy
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Seniority
Staff
Department
Other
Location
Ciampino
Industry
Telecommunications
Company size
100K
Contact information
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m•••••••@nokia.com
Phone
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Background
About Massimo Rosati
More than 16 years of experience in customer service and support, focus on problem solving, troubleshooting with planning/implementing proactive procedures and systems to avoid problems. Expert to handle critical customer issues, determine problems and deliver known solutions with a high level of customer satisfaction. Skilled in reaching objectives and goals, working under pressure to meet deadlines. Ability to train, motivates and supervises customer service employees. Adapt well to working in a wide variety of environments and roles either alone or as a team member, home or abroad. Strong skills in network management and telecom OSS environment as service engineer, solution architect, support engineer and troubleshooter, working with several OSS tools/domains, like FM, PM, IM and CM able to handle multivendor and multi-domains.
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