Matheus MacHado

Background

About Matheus MacHado

My career is focused on the entire scope of Customer Success, with extensive experience in automation and process improvement. Throughout my career, I have helped companies optimize their operations and maximize the value of their solutions, from the initial implementation to continuous and effective use. I have an approach centered on process customization and ongoing technical support, always aiming for the best customer experience. Currently, I started as a Solution Specialist (SS), focusing on the implementation of automation solutions, customer service flows with AI, and integrating the product with clients' internal systems through webhooks and automation platforms. My role includes proactive technical support, training, consulting, and monitoring technical KPIs to ensure that clients achieve their business goals with our solution. I am passionate about data, BI, and technological innovations, with skills in tools such as PowerBI, Looker Studio, HubSpot, and agile methodologies, among others. My experience is marked by the creation of efficient playbooks for internal and external clients, detailed training sessions, and the constant pursuit of process and product improvements, always gathering client feedback and closely collaborating with development, product, and sales teams. My goal is always to deliver a successful customer experience, effectively and innovatively connecting technology with business needs.