Matheus Novaes

Background

About Matheus Novaes

Over 8 years of experience acting as a bridge between companies and clients. Seasoned professional with a background in customer service, sales, and digital marketing. Experienced in managing client relationships, creating tailored solutions, and driving growth. Holds a Bachelor’s in Business Administration and a Postgraduate in Marketing, with proven skills in prospecting, negotiation, and full-cycle sales management. BUSINESS RESULTS Customer Support: Delivered in-person support for over 100 exchange students in Galway, facilitating a seamless transition and fostering long-term client satisfaction. Provided ongoing support to the academic community for over 3 years through email, social media, and phone, handling a wide range of inquiries and ensuring clear, timely communication. Client Retention: Enhanced customer loyalty by implementing personalized solutions and targeted marketing campaigns, including high-impact institutional videos, live streams, and engaging social media content. Operational Efficiency: Reduced project timelines by optimizing workflows and leveraging project management tools such as Asana, Slack, and Trello, ensuring seamless cross-team coordination. Sales Excellence: Surpassed sales targets by closing over 150 English course deals and complementary products, including health insurance, flight tickets, and foreign exchange services. Provided end-to-end support from purchase to departure, ensuring a smooth and satisfying exchange experience for clients in Ireland.