Mathew M John

Background

About Mathew M John

About Me I am a dedicated and results-driven ICT Support Analyst (HEO5) with strong experience in delivering reliable IT services across large-scale environments. Currently working with the University of South Australia, I provide hands-on support to staff and students during a time of significant organisational change, ensuring seamless technology adoption and smooth day-to-day operations. With a strong background at Iron Mountain and other IT-focused roles, I bring a proven track record of: • End-user support and troubleshooting across hardware, software, and networks • Large-scale device deployments and rollouts in fast-paced environments • Service request, incident, and change management using Marval and IT service management tools • Supporting digital transformation initiatives and cross-team collaboration Core Skills & Expertise • ICT Support (Level 1–3 & advanced troubleshooting) • Marval & Service Management • ITIL-based service delivery • Hardware & software deployment (PCs, laptops, mobile devices) • Windows, Microsoft 365, Active Directory & enterprise applications • Technical documentation & process improvement • Stakeholder & customer support across all levels Career Outlook I am passionate about developing my career further in IT service delivery, with a strong interest in areas such as systems administration, cloud technologies, and enterprise IT operations. My goal is to continue building on my technical expertise while contributing to projects that enhance efficiency, user experience, and digital transformation outcomes. I thrive in collaborative environments where technology enables people to achieve their best, and I enjoy problem-solving with a customer-first mindset.