Mathieu Langlois

Background

About Mathieu Langlois

Agile Leader with more than 19 years of experience with transition & transformation, projects and service improvement. Over the last 12+ years, I have built and led high-performing teams across Application Support, DevOps, Big Data, and Service Desk. As Head of Operations, I oversee and ensure the efficient and smooth execution of operations, focusing on quality of service, automation and continuous improvement. Skilled in both Agile and Waterfall, I thrive in dynamic environments, fostering cross-functional collaboration and long-term client relationships. Fluent in French, English, and Polish, I excel in multicultural contexts and deliver measurable business results. PMP®, PRINCE2®, ITIL®, certified. Professional Scrum Master, with a strong technical background. Key Competencies • Leadership & People Management: leading teams, coaching managers, building succession pipelines • Operational Excellence: P&L management, KPI/SLA governance, continuous improvement, automation • Transformation & Transition: global delivery setup, cross-BU projects • Project & Program Management: Agile & Waterfall delivery, risk management, compliance, RFP and pre-sales support • Stakeholder Engagement: client relationship management, cross-functional collaboration • Technology & Infrastructure: Cloud & Infrastructure services, DevOps, Big Data, Linux/Unix, Oracle • Strategic Planning: long-term operational strategy, resource allocation, business case/ROI development • Data-Driven Decision Making: dashboards, analytics, Power BI, process efficiency through insights