Mathilde Avi
Agent De Voyage B2b at Groupe Fram
Based in Toulouse, France
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Seniority
Staff
Department
Sales & Business Development
Location
Toulouse
Industry
Travel Arrangements
Company size
544
Contact information
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m•••••••@fram.fr
Phone
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Background
About Mathilde Avi
FR ENG SPA / B2B - B2C Premium customer service via different channels : phone, email, tchat and Whatsapp Customer satisfaction is my priority - Ma priorité 🥇: fournir une réelle expérience client en offrant un support personnalisé ( non aux réponses toutes faites), une résolution rapide au premier contact, afin de garantir la confiance des clients et d'assurer une satisfaction optimale. Salesforce / Magento / Freshdesk / Zendesk / Slack / SQL Positive, empathetic, creative and intuitive personality My mindset: If you can dream it, you can do it! Some kills & knowledge - Order management, delivery disputes (lost, damaged, not received), relations with carriers (Salesforce, Odoo, Chronopost, Colissimo, GLS, Magento)- Online payments, payment providers, payment disputes (Oney, 3DSecure)- Services and e-commerce disputes - RGPD, data confidentiality. I love to evolve in an international environment My next languages —> Italian / Portuguese Hobbies : reading 🦋 / diving & ocean conservation // travel / mindfulness & yoga
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