Mathilde Hamy
Head of Customer Success at Spendesk
Based in Paris, France
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Seniority
Director
Department
Customer/Client Service
Location
Paris
Industry
Software Development
Company size
313
Contact information
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m•••••••@spendesk.com
Phone
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Background
About Mathilde Hamy
Passionate about customer centric approach and business growth in SaaS, I help organizations structure and optimize their Customer Success strategy to turn it into a real driver of retention and expansion. Scaling and Growth: I built and led a Customer Success team, growing from €1M to €10M ARR, while maintaining an NPS of 72 and consistently driving strong net revenue retention. Aligning Customer Success with Go-To-Market Strategy: I combine customer marketing, user experience, and customer journey optimization to accelerate product adoption and drive long-term loyalty. SaaS and Martech Expertise: With experience in fast-growing, international SaaS companies, I thrive in dynamic environments where customer impact and agility are at the heart of strategic decisions. 🤝 People-First Leadership: I strongly believe in the power of diverse teams and strive to create an environment where everyone can grow and succeed. I am particularly committed to supporting women in tech and fostering inclusive leadership. Key Expertise: Customer Success | Retention & Expansion Strategy | B2B SaaS | Customer Marketing & Experience | Leadership & Team Structuring
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