Matt Borders

Background

About Matt Borders

As an accomplished Implementation Manager with over 10 years of experience in healthcare administration, I have a proven track record of enhancing processes and improving customer experiences. My journey has equipped me with a diverse skill set that includes onboarding, user acceptance testing, and process improvement, all of which I have successfully applied to establish collaborative partnerships with health systems nationwide.In my most recent role, I led a team of specialists to streamline our implementation processes, achieving a remarkable 55% reduction in implementation times. I excel at leveraging tools like Salesforce to drive efficiency and improve client relations, serving as a subject matter expert for reporting and training.My experience spans multiple roles in healthcare, where I've created user experience studies and trained leadership on best practices for various systems, including provider portals. I thrive in environments that require effective cross-functional collaboration, strategic problem-solving, and a focus on customer success and satisfaction.I am now seeking to transition into a role where I can apply my healthcare insights and process improvement skills to create innovative solutions that enhance user experiences. I am excited about the potential to contribute to a driven organization and am eager to connect with others who share a passion for transforming the healthcare landscape.