Matt Chapman

Background

About Matt Chapman

Innovation Architect and Professional Service Leader with over a decade of experience in leading solution sales, on-boarding and customer success/care teams in the delivery and management of SaaS Innovation Management Platforms across the EMEA, APAC regions. My skills encompass: Strategic Delivery – Leading the consultative design and management teams for collaborative innovation, transformation and operational excellence programmes for over 100 Tier 1 companies resulting in substantial savings and significant revenue gains, averaging from £10M to £100m in realised client benefits. Commercial Acumen – Experienced at determining client strategic needs, creating project proposals and statements of work in support of £5m software, £1.25m service targets and customer success/account management development for up to £4m in annual renewals. Management Consultancy – Cross-industry experience, combining a key set of analytical, innovative and diverse thinking skills for solving strategic client business problems and opportunities to drive high-value outcomes. Stakeholder Engagement – Strong communication skills with an authentic and collaborative leadership style that forges trusted long-term relationships with clients, partners and cross-functional teams. Solution Development – Designed strategic consultancy, on-boarding and training methodology and materials including, blueprints, capability & application models, playbooks, templates, toolkits and webinars.