Matt Dell

Background

About Matt Dell

Results driven consultative sales professional who is motivated by my customers' success. Focused on business challenges and developing creative solutions that deliver unique value. Passionate for customers and offer over 3 decades of experience related to contact centre, communications, and business process. Consultative Sales Expertise: Highly accomplished sales professional in the enterprise IT/software/CaaS industry with a proven track record of exceeding sales targets Recognized for effectively applying strategic and value-based selling methodologies in complex sales situations to sell enterprise applications Establish and maintain trusted relationships/contacts with various levels of IT/LOB in enterprise sector and partner ecosystem Customer Focus: I work for my customers/prospects to identify opportunities and leverage my expertise to build, quantify and articulate Business Case/ROI to invest in solutions to deliver best in class customer experience. I work with market leaders in all verticals that have one thing in common – recognized leaders, delivering exceptional customer service. I strive to always be a trusted advisor in all my business relationships. Specialties:* Contact Centre * CCaaS * SaaS * Customer Experience * AI * Machine Learning * Quality monitoring & reporting * IVR & self service automation * Knowledge management * Workforce Management (WFM)* Real-time speech analytics * CTI (Computer Telephony Integration)* Speech Recognition * Unified Communications * Outbound Dialing * CRM Integration * SIP * Solution Selling * Business Process Automation