Matt Duncan

Background

About Matt Duncan

Certification SummaryWorkday Core HCM/Recruiting Certified, WorkdaySenior Professional Human Resources (SPHR) Certification, HR Certification InstituteProject Management Professional (PMP) Certification, Project Management InstituteLean Six Sigma Green Belt Certification (LSSGB), Pacific Gas and Electric CompanyITIL Foundation v3 Certification, EXINStrategic Workforce Planner (SWP), Human Capital InstituteChange Leadership Workshop & Navigator Course, Being FirstEducation SummaryMasters in Project Management (MPM)Masters in Business Administration (MBA)Bachelor of Science in Accounting (BS)Experience Summary• Professional breadth of experience within Human Resources, Customer Care, Information Technology and Finance & Accounting functional areas• Experienced HR/Recruiting Operations, Workforce Planning, People Data & Analytics, Leadership Development, Performance and Succession Management, Compensation, Job Architecture, and HR Metrics/Reporting professional• Implemented multi-tiered HR Service Delivery Model leveraging shared services model for multiple companies using Remedy HR Case Management v9.1, ServiceNow• Experienced in change management methodology driving up user adoption and diminishing resistance through thoughtful strategy change leadership strategies, influencing Leadership Teams for early support, early functional area involvement and voice of the customer data collection• Advanced process & procedure documentation, process modeling/design, leading practice/benchmarking, and process improvement using Lean Six Sigma, Project Management, Business Process Management and RPA / AI / Machine Learning / BOT Technology experience• Experienced in leading Process Design and Application Development sessions with end-users, business system analysts, software developers and quality assurance teams located on and off-shore• Emotional Intelligence Tools: StrengthsFinder 2.0, Myers-Brigg, Birkman, Skillscan, Disc Behavior Assessment• Leadership and development training and facilitation applied experience: Career Development, Project Management and IT, Human Resources and Accounting subject matter expertise• ERP: Workday HCM/Recruiting; SuccessFactors; SAP (FI, BW, HCM, BI)• Case Management Systems: Salesforce, ServiceNow, Remedy IT/HR• Productivity Software: ProVision Business Process Analysis, Microsoft Teams, OneNote, Word, Excel, Access, PowerPoint, Project, Visio, and Outlook; Chrome, Adobe Pro• Collaboration/Communication Platforms: Skype, Zoom, Teams, Slack, Google, Menti, Poll Anywhere