Matt Hiah
Director of Central Operations at Specsavers
Based in Burnaby, Canada
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Seniority
Director
Department
General Business & Management
Location
Burnaby
Industry
Retail
Company size
27K
Contact information
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m•••••••@join.specsavers.com
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Background
About Matt Hiah
Across 20+ years in retail and healthcare, I’ve led national networks through transformation — from launching new markets to redefining what operational excellence looks like in purpose-led organizations. Today, as Director of Central Operations for Specsavers Canada, I oversee the systems and programs that keep our growing network change lives through better sight. I’ve led multi-region operations in Australia and Canada across companies such as Apple Retail, TerryWhite Chemmart, and Bakers Delight — each role reinforcing a simple truth: culture and clarity drive consistency. What I’m known for: • Scaling retail and healthcare networks from launch to maturity • Building leadership capability in franchise and partner models • Designing operational systems that empower people, not replace them • Turning complex transformation programs into daily excellence Specialties: Multi-Site Operations | Leadership Development | Healthcare Retail | Business Transformation | Franchise Systems | Strategic Growth | Team Enablement | Culture & Execution
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