Matt Kerste
Senior Manager, Community Engagement Client Support at Blackboard K-12
Based in Evanston, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Evanston
Industry
IT Services and IT Consulting
Company size
115
Contact information
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m•••••••@blackboardk12.com
Phone
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Background
About Matt Kerste
As a member of Finalsite's support management team for K12 SaaS products, chiefly Web Community Manager, I manage a group of skilled and dedicated support reps, and routinely handle case escalations that require input from other teams. I also engage regularly with other members of the support management team within Blackboard to ensure that we're following best practices, meeting applicable metrics, and providing effecient, prompt support to our clients. To further ensure that our clients have a positive experience, I also work regularly and productively to handle concerns raised by our Client Success and Account teams, and to bring issues to Product Development, Product Management, QA, Managed Hosting, and Operations teams. Over the past several years, I've also expanded my knowledge of accessibility requirements for the web, working with many school districts and with representatives of the Department of Education's Office for Civil Rights.
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