Matt Kuhlmann
Business Analyst at Wex
Based in O'Fallon, United States
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Seniority
Staff
Department
Information Technology
Location
O'Fallon
Industry
Software Development
Company size
5.4K
Contact information
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m•••••••@wexinc.com
Phone
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Background
About Matt Kuhlmann
Information Services - Serve as the point of contact for clients regarding software issues - Troubleshoot issues and report to developers as required - Properly route escalated issues to the proper area for timely resolution - Accurately provide excellent customer service with great attention to detail - Apply software upgrades for clients efficiently - Query data using SQL Management Studio. Customer Service -Communicate effectively with clients, supervisors, and team members - Act as a mentor for new and existing employees - Correspond with clients by following up in a timely manner - Build and maintain quality relationships with clients - Decreased client turnover by 20% within one year while at CitiGroup, Inc. Mortgage and Equity Experience - Maintained a pipeline of over 300 loans to ensure scheduled closings would occur - Priced loans according to CitiGroup parameters - Entered pertinent loan information into the originations system and assigned a loan number - Provided superior customer service to correspondents by receiving calls, answering questions, making changes, and researching problems and concerns
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