Matt Parris
Director, Customer Experience at Pinnacle Live
Based in United States
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Seniority
Director
Department
Customer/Client Service
Location
United States
Industry
Events Services
Company size
954
Contact information
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m•••••••@pinnaclelive.com
Phone
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Background
About Matt Parris
I’m a senior CX and revenue enablement leader with 15+ years of experience designing scalable systems that drive growth, loyalty, and operational efficiency. Currently Director of Customer Experience at Pinnacle Live, I lead national CX strategy, innovation, and enablement across 200+ venues — building frameworks that unify sales, service, and operations.My work centers on transforming complexity into scalable systems: launching national training programs, embedding enablement into sales workflows, leading CRM/OMS redesigns, and creating analytics scorecards used by senior leadership to steer performance.Known for blending structured autonomy with clear strategy, I develop leaders, mentor teams, and build processes that endure. I’m passionate about solving enterprise problems at the intersection of customer experience, sales enablement, org design, and technology — with a focus on sustainable growth and measurable impact.
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