Matt Troyer

Background

About Matt Troyer

Network Administration Troubleshooting Business Analysis Data Managment Always Available for Business! There are relevant skills needed to succeed in this age and time, skills what will transform any and every business and take them to the next level skills like; IT Management, Network Administration, System Administration, IT Service Management, Team Leadership/Management, Training & Development etc. Results-driven and solutions focused IT Professional with relevant years of experience in the IT industry and presently working in IGT, where I successfully enhance staff accomplishments and competence by planning the delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members. Among many other duties. Until now, I worked with YUM! Brands. During the years I spent at the organization, I excelled in providing the reference for use of prime and personal computers by writing and maintaining user documentation; maintaining a help desk as well as maintaining computer systems and programming guidelines by writing and updating policies and procedures. Actually, the thrilling part of my IT adventure all started when I was working as a Help Desk Analyst still with YUM! Brands. There was not only excitement, it also began my experience with examining the root cause of the problems and testing the solutions that are being provided, so that minimum calls are being directed to the help desk. My specializations include: • Cisco (VoIP & Switches) • Active Directory • Microsoft OS • Microsoft Firewall Support/Security • SQL management • LINUX • Windows • MAC • SQL • Citrix I live for ensuring quality for every solution developed to any problem, guaranteeing clients are 100% satisfied. I’m always available for business. Feel free to connect!